30 Day Glow Gurantee
We’re confident you’ll love your LuxiGlow™ LED Mask. That’s why we offer our 30-Day Glow Guarantee — a customer satisfaction promise designed to give you peace of mind with every purchase.
🌟 What’s Covered
If your mask arrives damaged, defective, or incorrect, we’ll make it right. Our team will happily arrange a replacement or a refund — completely risk-free.
- ✅ Wrong item received
- ✅ Product arrived damaged or faulty
- ✅ Item not received (confirmed lost in transit)
Please contact us within 30 days of receiving your order to qualify for our guarantee. Photos of the issue may be required for processing.
🚫 What’s Not Covered
Due to the personal and hygienic nature of our skincare device, we’re unable to accept returns for:
- ❌ Opened or used items
- ❌ Change-of-mind requests
- ❌ Return requests made after 30 days of delivery
📩 How to Request Support
Email our team at support@luxitrends.store with your order number, a description of the issue, and photos (if applicable). We’ll get back to you within 1 business day with next steps.
Try LuxiGlow™ 100% risk-free — with confidence and clarity.