Return & Refund Policy

🛍️ Returns & Refunds

We want every LuxiGlow™ experience to feel effortless and risk-free. If something isn’t right with your order, we’re here to make it right — quickly and clearly.

✅ What’s Covered Under Our Policy

If your product arrives damaged, defective, incorrect, or is lost in transit, we’ll replace it or issue a full refund.

  • âś… Product arrived damaged or defective
  • âś… Wrong item received
  • âś… Missing item from your order
  • âś… Package confirmed lost by the shipping carrier

All claims must be submitted within 30 days of delivery.

🚫 What’s Not Covered

  • ❌ Opened or used products (due to hygiene reasons)
  • ❌ Returns due to change of mind
  • ❌ Incorrect address submitted at checkout
  • ❌ Packages returned to sender
  • ❌ Delays caused by the shipping carrier (if tracking shows the item was shipped on time)

đź“© How to Request a Return or Refund

To submit a return request or report an issue, please email us at support@luxitrends.store with the following:

  1. Your order number
  2. Description of the issue
  3. Clear photos of the product or packaging (if applicable)

We will respond within 1 business day to confirm the next steps and resolve your issue promptly.

đź’¬ Questions?

Our team is here to help! Contact us anytime at support@luxitrends.store and we’ll make sure your experience is smooth from start to finish.

Your glow is our priority — and so is your peace of mind.